Refund and Returns Policy

Returns & Refunds Policy

Last updated: January 2026

Overview

Because we sell food products and custom-processed meat, all sales are handled with care and clarity.

Due to the nature of our products and services, most purchases are non-refundable. Please read the details below carefully before placing an order or enrolling in a payment program.

Perishable and food products

All meat products, beef shares, custom-processed orders, and farm products are non-returnable and non-refundable once processing has begun or the product has left our control.

This includes, but is not limited to:

  • Individual beef cuts

  • Beef bundles

  • Custom processing orders

  • Whole, half, or quarter beef

  • Subscription or payment-plan beef programs

We cannot accept returns or exchanges on perishable goods for food safety reasons.

Quality issues or errors

If you believe there is an issue with your order due to:

  • An error on our part

  • Product damage prior to pickup or delivery

  • Incorrect items provided

Please contact us within 48 hours of pickup or delivery at:

đź“ž (918) 273-2333

We will review the situation and work with you in good faith to resolve verified issues. Resolution may include replacement, store credit, or refund at our discretion, depending on the circumstance.

Subscriptions and payment plans

For recurring payment programs such as “Steer in a Year”:

  • Payments made toward an active subscription are non-refundable

  • Customers may manage or cancel future payments through their account page

  • Cancellation stops future billing but does not refund payments already made

  • If processing or harvest has already begun, remaining balances may still be owed

If you have questions or need assistance managing your subscription, please contact us directly.

Deposits and custom orders

Deposits and payments made toward:

  • Custom processing

  • Reserved animals

  • Scheduled harvests

are non-refundable, as these payments secure capacity, labor, and processing costs.

Sale items and promotions

Discounted or promotional items are final sale and are not eligible for refunds or exchanges unless required by law or due to a verified error on our part.

Gift purchases

If an order was placed as a gift:

  • Refunds, if approved, will be issued to the original purchaser

  • We do not issue cash refunds or replacements directly to gift recipients

Shipping and pickup

Customers are responsible for:

  • Coordinating pickup or delivery as scheduled

  • Ensuring proper storage and handling after pickup or delivery

Once products are picked up or delivered, responsibility transfers to the customer.

Refund processing (if applicable)

If a refund is approved:

  • Refunds are issued to the original payment method

  • Processing times vary by bank or payment provider

  • We do not control delays caused by financial institutions

Need help?

We’re a family-run operation, and we stand behind our work. If something doesn’t feel right, please talk to us.

đź“ž (918) 273-2333
đź“Ť 19974 NS 411 Rd, Nowata, OK 74048

We’ll always aim for fairness, clarity, and good faith.